Providence Business Services

Founded in January 2007 as a provider of superior Business Process Outsourcing (BPO) Inbound and Outbound Contact center services in Sri Lanka, since it’s inception, Providence has successfully provided a range of innovative & cost-effective business and technical solutions to leaders in the private & public sector. We offer high quality 24/7/365 voice & non-voice technical support customer service, data processing, third party verification and knowledge driven services. Our use of development and design methodology depends on the requirement of each individual client; our solutions are customized to suit your need and are not restricted to one method. Business processes at Providence are usually performed at a Six-Sigma platform. Results are delivered at different Sigma levels, depending on the process age and activity. An in-house accent Trainer ensures that all voice services are delivered with a neutral accent at all times to all markets. Backed by professionalism, competence, industry exposure and collective experience of over 20 years in the BPO industry, Providence exceeds divine excellence in outsourcing and is recognized globally for the quality of the customized services provided to its' clients. We are always available to make a smooth transition and are excited to meet and exceed your service level agreements.