Provider Service Group

Support services for IPA's, MSO's, HMO's and Large Healthcare Provider Group Practices. • Call center outsourcing with online chat support departments. • Call center setup with dedicated 800 number plus personalized greetings by a professional voice-over. • Development of policies and procedures for customer service departments. • Hiring and training of staff for permanent or temporary positions. • Implementation of customer relations management (CRM) software to improve customer service satisfaction. • Customization of CRM software, creating auto responses to emails and frequently asked questions. • FAQs development and management.* Provider Relations * Provider Services * Network Development * Provider Education * QARR HEDIS CAHPS * Care Coordination * Referral Management Services * Credentialing Support * Medical Billing Support Technology and Digital Image - Website and Software Development: Customized solutions for IPA's, MSO's and Large Group Practices. • An overall branding analysis will be completed on your company; identifying your image, forms and communication templates, current marketing materials and online image (if any). • A customized branding effort will commence to redesign and improve overall image of your company. • Internet marketing - including SEO, SEM, Social Media Networking to drive traffic to your website/business. • Analytics to review and configure efforts of traffic to your website/business - All services based out of Washington State.