Psm Web Solutions Pvt Ltd

Are you looking for a reliable and secure support ticket system for your WordPress website? Then, you are in the right place. We aim to keep the plugin simple, safe, and feature-rich through continuous improvement and innovation. Our free core product has everything you need to start complete helpdesk system on your website! Unlimited Tickets There is no limit to number of tickets your customer can create. Unlimited Agents You can create Unlimited Agents to divide your workload of replying tickets. Custom Fields 12+ custom fields types will make it easier to collect information from your ticket form. Guest Tickets Your visitors can create ticket without having user account on your site. Private Notes Your agents can insert internal notes for himself or other agents within a ticket. These notes are not visible to the customer. Advanced Ticket Filter Your agents and customers can filter tickets either by text search or by custom fields. They can also save the filter for future use and save time of applying frequent filters again and again. Email Notifications You can set countless email notification templates for any event with custom text, dynamic text replacement macros, custom recipients, conditions to match, etc. Agentonly Fields You can create custom fields for ticket which can be set or viewed by only agents. Agent Roles Create roles for your support staff with settings which ticket they can read, what actions they can take for which tickets, etc. Ajax Functionality 100% ajax functionality allows it work faster and saves you time of reloading whole page every time for every action. Multisite Ready Works well on multi-site network without any issues. Translation Ready You can translate this in any language. WPML compatibility allows you to use multiple languages on same site.