Qualiship

QualiShip help e-commerce merchants, logisticians, industrialists, retailers, etc, to improve quality and automate the shipping process, thereby optimizing profitability. 5 independent and complementary modules are available: 1. Post-purchase e-commerce- Advantage: Ease communication with customers and demonstrate proactivity to foster loyalty - Features: Proactive alerts (SMS or email), personalized tracking page, satisfaction surveys, and real-time management of customer satisfaction 2. Transport service quality- Advantage: Help monitor and maintain a high level of quality through a comprehensive and real-time analysis of transport data - Features: Carrier performance tracking, optimized management through relevant reporting and carrier benchmarks, automated sharing of information with stakeholders 3. Transport after-sales service (SAV)- Advantage: Significantly improve team productivity and save lot of time - Features: automation of anomaly detection, automated communication with carriers’ after-sales services for more efficient, SAV management 4. Billing control- Advantage: Save money and manage your transport budget effectively - Features: Invoice and surcharge control, budget visibility, provision calculations, preparation of client pre-invoices for transport re-billing (e.g, for logisticians) 5. returns- Advantage: Save time and inform all parties involved in the return process (customer, logistician, e-commerce merchant)- Features: automated return via the client’s TMS with a tracking page allowing product return selection, stakeholder notifications regarding the return process and applicable return strategy Contact: laurent.duclos@colisaffranchis.com