Ralston Excellence

Ralston Excellence is a training and consulting firm that specializes in operational excellence. We help organizations learn and implement approaches that will drive improvement in the work systems and processes of the organization so that performance goals and objectives will be achieved or exceeded. We have deep knowledge and experience in many related areas including: Malcolm Baldrige National Quality Award, Lean, Six Sigma, Balanced Scorecard, and Quality Management Systems. Ralston Excellence relies on a network of associates to provide capacity and wider breadth of experience and expertise. We have excellence experience in most major industries including manufacturing, service, and healthcare. A small sampling of clients includes customer call centers, hospital labs, hospital patient services, product distribution centers, banking operations, high technology manufacturing, retail operations, and revenue cycle processing. We are headquartered in the Piedmont Triad Region of North Carolina and provide world-class services throughout the continental United States. We provide services both onsite and virtually to best meet the needs of our clients and use technology to enable distance learning and coaching services.