Random Elements Limited

We are passionate about helping our clients enhance the levels of engagement experienced by employees and customers. We produce results for our clients – in terms of performance, morale, profit and organisational health. Whether that’s better conversion rates, higher value sales, increased customer satisfaction scores, problems fixed faster, or getting money in. Or it can be about building brilliant teams, promoting autonomy, creativity, and authentic leadership. To do their job, we believe staff and their leaders need a combination of skills, a strong desire to do it well and get better at it, a good level of emotional intelligence, and creativity. The consultancy and training we provide: Operational consultancy: reviewing your operation and making recommendations Interim management: managing your operation or department for a set period Training: for front-line staff, team leaders, managers and trainers Leadership Development for improving organisational health and performance The Outsource Database: a comprehensive database of BPO providers, giving clients objective, comparative information to help you make an informed choice – whether you’re looking for a new provider, an M&A target, or a joint venture Strategy for Growth: we have formed an alliance with one of our clients whose speciality is helping companies prepare for sale or merger. We bring to this alliance our many years’ experience in the UK contact centre industry, in order to help directors to prepare their company for eventual sale or joint venture