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Providing solutions that include call center management, Interactive, media planning, strategic partner development, ad creation and placement. • Development of call center design, recruiting, quality assurance and training methodologies, using key performance indicators and service levels standards • Evaluated technology, researched,selected, and negotiated new call center solution that increased agent productivity 40% within the first 90 days of implementation • Worked with media director to ensure all plans and media purchases were executed. • Planned all channels of marketing and brand awareness for company consisting of TV, radio, direct mail, print advertising, website, via SEM, SEO, PPC and email. • Oversaw all aspects on Inbound and Outbound sales and lead generation departments.