Retention Solutions

Retention Solutions is driven by an experienced management team and dedicated uniformed retention specialists who are measured and incented to retain customers through a series of retention strategies and negotiation. Our retention specialists are trained to identify ‘why’ customers disconnect and offer solutions that prevent them from leaving. Good customer relationship management is central to customer retention, allowing the client to analyze, understand its customer and manage customer churn. Targeted market analysis, real time writing of customer disposition codes as spoken to our Retention Specialist at the door, to a data warehouse and data integration with the cable client allows the client to access the customer disposition and make an educated decision on how to treat the customer post hot tap. Retention Solutions’ Dispatch Center works with our advanced IntelligentPath software to support our teams in the field and to ensure the data you want is captured and reportable. Our SmartPath software was developed to support Retention Solutions’ operation and the Broadband industry’s reporting needs.