Rg Associates Consulting

When we work together, you'll find that our goals are aligned: maximizing the ROI from your customer care organization. Our team can help you: • Select, implement or optimize customer care technologies, like a phone system or a ticket management solution • Select or manage the onboarding of an outsourcing/offshoring partner from RFP to go-live • Develop or optimize a service quality program • Help you to develop the right set of metrics to optimize customer satisfaction With over 40 years in customer care, we've got a full range of experience in consumer, B2B and enterprise service and support. We've worked at Fortune 500 companies, tiny start-ups, and everything in between. Our consultants have led and/or sponsored the selection and implementation of multiple contact center technologies (telephony, CRM, email management and workflow automation). We come with expert-level knowledge and experience in the planning, analysis, and implementation of outsourcing/offshoring solutions. We have successfully managed multilingual teams across sites around the globe, with hundreds of agents in the US, Western and Eastern Europe, Asia and Africa. We excel at the design and re-design of business processes to minimize expense and maximize customer satisfaction. To be fully transparent - if you're looking for cheap or average work, we can't help you. We work with the type of clients who care about quality, because they know that getting superior work will put money back into their business - or keep it from flying out the door. If that sounds like you, and you want to know that you're getting the maximum return on the investment you've made in your business, then we’re the right team to help. So, next steps: send us a note with a bit about your company, the problems you're facing, and how you think we can help. If it seems like we're a good fit, we'll schedule a call to talk.