S-Easy
S-easy is a Helpdesk / Ticket management system. You can use this tool to create a ticket automatically from your customer requests (via emails or API) or your internal tickets to track the tasks on your teams.* Be integrated to your own software via API and even your email (inbound & outbound).* Customize your s-easy for your workflows and can report it.* Cloud and On-Premise versions are available. Abilities- Ticket tracking - Scheduled Jobs - Ticket assignenment - Custom fields - Automated reports - Working hours on the ticket - Overview Agent workload - Email notifications to customer - Email notifications to Agents - Comments - API integrations - Creates ticket from incoming emails - Reports
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