Sainapse

Sainapse is an agentic AI platform for customer support that resolves most queries autonomously, while routing true edge cases to human experts. We sit on top of your existing CRMs, helpdesk tools, and internal systems - no rip‑and‑replace - connecting data, workflows, and policies into a single intelligence layer. Our Data Quality & Management (DQM) stack cleanses and reconciles messy customer data, while our agentic AI classifies, routes, and acts across your tools in real time. Under the hood, Sainapse combines:* A knowledge engine for deduplication, entity resolution, and grounding * Policy‑driven agents that execute end‑to‑end workflows across APIs, browsers, and native connectors * A multi‑LLM inference layer with built‑in evaluation, guardrails, and cost controls The result: higher autonomous resolution, lower handle times, and predictable costs—support that feels seamless to customers, with humans focused where their expertise creates the most value.