Satmetrix

NICE Satmetrix holistic Voice of the Customer (VOC) solution powers enterprises to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent performance. The world’s leading VOC solution for organizations that rely on the strategic value of the contact center, NICE Satmetrix VOC enables companies of all sizes across the globe to act on feedback and transform the customer experience at scale. A complete VOC solution unified with CXone and the NICE portfolio, NICE Satmetrix delivers superior analytics to operationalize feedback on the frontline and across the comprehensive customer journey.