Scott Bakken

Welcome to my LinkedIn profile! I am a highly experienced Speech Analytics Expert with over 20 years of expertise in helping companies leverage the power of speech analytics to gain valuable insights and enhance their business operations. My passion lies in deploying speech analytics solutions from a user perspective, allowing businesses to unlock the full potential of their voice data. Professional Summary 20+ years of hands-on experience in speech analytics and natural language processing (NLP) Proven track record of successfully supporting over 300 deployments with various speech analytics vendors Expertise in building categories, language patterns, and business rules to optimize speech analytics performance Deep understanding of the nuances of speech data and its applications across different industries Comprehensive knowledge of next-gen Named Entity Recognition (NER) techniques, leveraging context-based detection rather than relying on regular expressions Specialization in providing cutting-edge redaction services for audio and transcription to identify and safeguard sensitive data. Key Skills Speech Analytics Deployment Category and Language Pattern Development Business Rule Design and Implementation Speech Vendor Management Redaction Services Audio and Transcription Analysis Next-Generation Named Entity Recognition (NER) Context-Based Data Detection Experience Speech Analytics Consultant | ABC Solutions | - Present • Collaborate with clients to understand their business objectives and design speech analytics strategies aligned with their needs • Lead deployments of speech analytics solutions for diverse industries, including telecom, finance, healthcare, and customer service • Develop custom categories, language patterns, and business rules to optimize speech analytics accuracy and performance • Manage relationships with over 20 speech analytics vendors, ensuring seamless integrations.