Secret Diner

Secret Diner is a company that supplies Mystery Shoppers for restaurants and businesses related to the F&B Industry.The purpose of Mystery Shoppers is to help businesses increase sales and improve employee customer service awareness. Secret Diner offers a menu of options operating through the use of a 650 "Points of Evaluation". We provide businesses with more information than any other mystery shopping company through the use of questionnaires and detailed narratives. This Allows you to view your business from the customers perspective. Our trained F&B professionals assess your business as a customer, giving you a fair, unbiased evaluation. Compiled into a report that is extremely productive and positive, helping to set staff goals and incentives to drive better service, higher profit and customer loyalty.