Sentient Solutions Ltd

Sentient is a Software as a Service (SaaS) company providing solutions to contact centers in the areas of process automation, productivity improvements, and activity analytics. Founded in 2001, Sentient is a private company registered in Ireland. With decades of experience in the contact center sector, we set out to develop a center of excellence for the delivery of phone self-service. In 2005, Sentient invested in the automated services platform and delivered its first hosted IVR service to collect customer preferences in response to a direct marketing initiative by a bank. Over the following years, Sentient has expanded the number of services available, focusing on developing a suite of tools for automating customer interactions and communications and gathering satisfaction and quality metrics on those interactions.