Service Cops Uganda

Service Cops Ltd is a renowned Financial Technology (FinTech) and BPO company established in 2009. We develop proprietary financial technology platforms and bespoke solution in 5 countries across Africa. We are ISO 9001:2015 and ISO 27001:2018 certified. Our mission is to help businesses generate revenue and sales by providing solutions in outsourcing, call-center, education, banking, agriculture, insurance, e-commerce. Service Cops is a service centered organization that is widely experienced in developing customer experience models to several industries. Service Cops understands the shift in customer consumption trends and has developed a vast ray of tools to keep you in touch your customers and strengthen your relationship. Service cops Leverages state of art Technologies infrastructure; an Omni channel contact center platform that integrates with other services, CRM and has monitoring dashboards to ensure the right service indicators are tracked in real time. Experience Service Cops has over 10 years experience developing and implementing different customer experience models in the Banking and Financial Industry in Uganda. One of the key projects has been managing customer experience for one of the leading banks in Uganda. During this Period Service Cops has broken record of some the key industry parameters in the Service industry. Service Cops has a 95% service rate (95% calls picked), a 98% First Contact resolution (FCR), a supervisor-Agent Ratio of 1:15 and 100% adherence to schedule. In the banking Sector, Service Cops has served and still serves commercial banks whose clientele exceed 1.5M customers. Value proposition Service Cops customer experience management methodology enables you to tap into our service experience and our cutting edge technology to strengthen your customer experience strategy. We offer a plug and play and can develop custom turn key projects at reasonable prices since we already own the technology.