Service Performance Insight

Since 2006, Service Performance Insight (SPI Research) has been the leading authority on accelerating performance for Professional Services organizations & teams. As the creator of the Professional Services Maturity Model™ (PSMM), SPI provides proven frameworks, benchmarking data, and actionable insights to accelerate EBITDA, productivity, and scalable growth. Our research spans five critical pillars of service performance; Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations, and has helped over organizations navigate change and scale with confidence. At the core of this approach is the PS Maturity Assessment™: a data-backed roadmap for leadership teams to understand what’s working, uncover performance gaps, and accelerate improvement, benchmarked against industry peers and high performers.