Servicebrand Global Ltd

SERVICEBRAND GLOBAL is a specialist thought leader, consultant operator and change agent, focused on inspiring service for competitive advantage. We are experts in the creation, development and leadership of values-based SERVICEBRANDs, particularly in face to face service environments like hospitality, facilities management and retail, and relationship-based businesses such as professional services. Our focus is on the customer experience and translating strategy into outstanding employee behaviour using the SERVICEBRAND approach (alignment of Customer Experience, Employee Engagement and Brand Identity). This approach has been applied successfully on an individual business unit, national and global basis to deliver remarkable, sustained improvement across a range of business measures. SERVICEBRAND GLOBAL, founded in 2005, coaches a range of blue chip organizations and smaller companies to create and implement bespoke SERVICEBRAND initiatives. Our clients all have a desire to stand out from the crowd through delivering great service. Alan Williams, founder and director, is widely recognised as a leader of strategic implementation internationally and in the UK. He is a published author and speaker. Inspiring service for competitive advantage.