Seven86 Communications

Job brief: We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers, keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to up sell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements and skills: Previous experience in a customer support role Track record of over-achieving quota Strong oral and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Able to generate Leads and Meeting Sales Goals Qualifications: • Must be good in English. • Minimum Matriculation • Should be Target-oriented, Hardworking, and Punctual. • Computer Literate