Sharon Stanley Consulting

Our clients realise profitability through stronger customer relationships | The businesses we work with significantly improve the effectiveness of their client account management functions Our passion is helping clients build highly effective, engaged teams that excel in nurturing strong customer relationships and delivering value that drives profitability. With over two decades of sales, account management and leadership experience, we specialise in optimising account management functions and ensuring businesses extract maximum value from their client relationships. Our approach involves tailoring bespoke account management solutions, providing comprehensive training, one-on-one coaching, and team mentoring, and even overseeing specific projects. Together, we can elevate your business to new heights of success. Some examples of projects include: • Designing account management strategies and solutions to increase team productivity and client profitability. • Creating comprehensive, effective, and user-friendly AM playbooks to reduce friction, increase productivity and ensure seamless onboarding of new people. • Business assessment projects – reviewing products and services against client needs. • Account management coaching*, mentoring, and training (individual and team). • Establishing meaningful KPIs and OKRs to deliver real results for the business and clients. • New account manager up-skilling and onboarding solutions. • Fee reviews and creation of costing and pricing models. We also offer an online, Transition to Account Management Coaching Program for new/aspiring Account Managers *Sharon completed her coach training with the NeuroLeadership Institute and holds a Certificate in the Foundations of NeuroLeadership from the same organisation.