Sky Phoenix

We are an experienced and highly specialised Contact Centre Consultancy, our team has over 40 years of exposure within various Contact Centre environments. We seek to guide our clients through the IT delivery project life-cycle, by providing a conduit between our client and any potential IT Solution provider. Subsequently, translating business requirements into a structured delivery mechanism of design, build, test and implementation. Turning IT Services into IT Experiences. We have been providing leading consultancy to blue chip clients including, RBS, Lloyds TSB, Coutts, Tesco, M&S and Direct Line Group, covering a raft of technologies from traditional fixed line telephony to multi blended multi channel routing using the latest VOIP technology. Our knowledgebase embraces new digital channels of communicating with customers such as web chat and Social Media along with traditional technologies such as voice, providing a powerful tool set to interact with your customer base. t: 22 e: hello@sky-phoenix.com w: