Smart Selling Now

Small Business Telemarketing, Customer Service and Sales Training and Motivational Speaker We offer 3 services: 1. Small Business Telemarketing Services- including appointment setting, lead generation, database updating, telephone surveys, customer support, and more. Sales Training Services-We train you how to Do it Yourself! We train you how to “Build a Customer for Life” and “Sell More over the Phone” using our “Smart Selling” techniques. We will teach you how to: 1. How to train your employees so everyone is customer focused. How to handle incoming calls so every customer feels important and special. How to follow up on a quote so that more quotes turn into live jobs. How to make a satisfaction call. How to create bragging statements that all employees are comfortable using. How to thank your customers (without breaking the bank). How to get your customers to write “raving fan” letters about your employees and company. How to use email effectively to build relationships with your customers. When and how to use “snail mail” to build relationships with your customers. How to grow sales with your existing customers. How to build relationships with your customers so they keep coming back and refer others to your business 12. How to use voice mail effectively to build relationships with your customers. How to stay in front of your customers without an outside sales force. Lessons learned from the best books on customer service. How to respond to customer complaints. When and how to “namedrop” to build credibility with your customers. How to get personal with your customers-Safe topics! Motivational Speaker- Sherri is available for Speaking Engagements for Conventions, Conferences, Seminars and Group Meetings- Chamber of Commerce, Business Associations and so much more.