Smiley Feedback Ltd

Over 1 MILLION feedbacks every day! HappyOrNot is the company behind the globally-recognisable Smiley Feedback system. Founded in 2009, the company has over clients in 120 countries using Smiley Devices in airports, work places, and retail outlets to generate employee & customer feedback on an unprecedented scale, making HappyOrNot the Global leader in CX & EX feedback services. Through the cloud-based Reporting Service, HappyOrNot translates your raw feedback data into real-time ACTIONABLE BUSINESS INSIGHTS. As your customers & employees are actually telling you what they want, Your organisation can make INFORMED DECISIONS to improve specific aspects of your business. You then remeasure these improvements to monitor how successful they have been in the eyes of those people that really matter - your customers and colleagues. Headquartered in Finland, the HappyOrNot feedback solution is used by thousands of clients in every continent: from Microsoft to McDonald's; London Heathrow Airport to LinkedIn; British National Health Service (NHS) to IKEA. The globally recognized and trusted 4 Smileys capture the customer, employee & student experience in just seconds: Smiley Touch™ The stylish, touchscreen Smileys are the easiest and most effective way to discover WHY your customers’ & Employees are unhappy. Smiley Terminal™ The “press of a Smiley Button” feedback solution helps you collect maximum feedback with its ease of use and approachability. Smiley Digital ™ Measure the user experience of your online services with the perfect addition for collecting online customer feedback. Smiley Link (NEW for COVID 19) Touch-less feedback using your mobile phone. Included is the web-based Reporting Service which helps you track and manage your performance by transforming your feedback into data analytics that are clear and actionable. Smiley Feedback Ltd is an authorised Sales partner for the UK and always happy to help.