Sparkpoint Innovation

We all know the healthcare consumer experience needs to be just that - a much better experience for the end consumer. We help hospitals and health insurance plans to streamline or completely rework their front-to-backend operations and supporting data that will enable their individual consumers and employer customers an easier, faster, and more reliable way to receive less costly quality care. Expertise Across Healthcare and Connected Consumer Products Industries: • We know the healthcare-consumer products ecosystem relationships. The interconnections and flow between patients, employers, insurance payers, PCPs, prescribing physicians, their pharmacists, PBMs, med-techs, pharmaceutical companies, and CMS, are complex. But those complex interconnections yield an ocean of data waiting to be harnessed in the right processes to benefit your customers. Simulate Before You Automate = Measurable Returns: • To streamline or completely rework customer-supporting operations and data can be a technical, functional, and cultural nightmare. Large automation projects aimed at improving customer experience are often budgeted and started without understanding the true root causes of customer experience constraints. We put predictive simulation modeling tools to work to identify, predict, and then ultimately unblock the constrained customer operations in your business. Harvesting Your Ecosystems' Data Connections • We harness your process data, workflow, and stakeholder experience within the four walls of your enterprise and within your partner and customer ecosystem. In parallel we look at how your enterprise and ecosystem data is connected/disconnected, where in the business it's accessed and used, who governs it, and how these factors may be blocking operational process performance.