Spot Check Services

Since 1998, Spot Check Services has been providing businesses with the tools they need to improve customer satisfaction. In addition to traditional mystery shopping, our full-service company offers a range of customer experience solutions including: online surveys, phone shops, website evaluations, self-directed management reporting, product placement and promotion compliance, employee surveys, and other related services. Our team of experienced professionals work with clients from a wide range of industries to design a customized program that will improve customer service and increase profitability. Time and again we have seen businesses pouring all available funds into advertising, marketing, and promotions, all in an effort to drive traffic through the front door. They do so while ignoring what those customers are actually encountering once through the door – product quality issues, unfriendly or disengaged staff, or employees who are untrained or under-qualified and lack the knowledge and skills to perform their job properly. These new customers leave, never to return again. Even worse, they use the limitless number of social media platforms available to tell everyone about the horrible experience they had. The company then pours more money into finding more customers and the vicious cycle continues. The only way to stop the cycle of customer service issues driving away the customers is to address the issues. A MYSTERY SHOPPING program can help do just that. Contact: Darcy Heisler Director of Business Development dheisler@spotcheckservices.com Cell: 604-839-8852