Stephen Spencer Associates

We are the Ambience Architects. By putting humans at the heart of customer experience design, we enable commercial success and futureproof cultural and retail landscapes by carefully designing the structure of the customer experience. Stephen Spencer + Associates is a customer experience consultancy dedicated to driving business growth in the cultural and retail sectors. SS+A charts its origins to the cultural retail revolution in the early 1990s, and a background working with, and learning from, the brightest stars and most prestigious brands in the retail, leisure, and tourism sectors. We help organisations adapt and flourish in changing markets by innovating products, services, and experiences for evolving customer demands. SS+A, as architects of AMBIENCE, enhance sustainability by helping organisations to be more purposeful, people-centric, and profitable.