Strategic Contact

Strategic Contact is an independent contact center consulting firm that provides objective perspectives based on our deep experience. We help clients plan for and adapt to change and growth, assess current environments, develop strategies, evaluate and implement new technologies, refine processes, develop virtualized center configurations, and conduct business case analysis. Strategic Contact’s core competencies include all aspects of call centers (also know as contact centers, customer interaction centers, customer care centers, etc.). We help companies with technology, process, and organizational changes. We support them through a variety of projects such as: strategic planning, assessment and roadmap, requirements and vendor/technology evaluations, business cases, process change analysis, financial analysis, metrics strategy, organizational and support model design, process design, business continuity/disaster recovery planning, testing support, and execution of strategic plans through design, project management, project subject matter expertise, change management. The Strategic Contact team includes consultants with extensive backgrounds in the contact center industry.