Support Guard

COMPREHENSIVE SERVICING When every second counts, put your mind at ease with a service contract from Support Guard. Specially developed for business-critical systems, our service offers integrated support for almost all manufacturers and their respective operating systems. You can create your own service package based on your individual system requirements. MAXIMUM SYSTEM AVAILABILITY The consequences of a failure of business critical systems are something every company must seek to avoid at all costs. For this reason, Support Guard places great value on proactive servicing. BUDGET SECURITY With a Support Guard Service Contract you protect yourself from those nasty surprise costs for repairs, support and servicing, which can wreck your budget and endanger the financing of security-relevant projects. From hardware servicing, repair and software support to telephone support and system monitoring, you receive everything you need for the smooth operation of your data centre. It is the best way to ensure your systems are exceptionally well protected. HARDWARE SERVICING Support Guard’s Hardware Service Contract combines proactive system support with the Support Guard Remote tool and direct access to the specialist expertise of Support Guard’s knowledge database. This service is complimented by an Auto Call System that automatically reports hardware errors to the Support Guard Control Centre. In this way, a Support Guard service technician can be with you with the correct replacement parts before you have even noticed the fault. YOUR SECURITY IS OUR BUSINESS The Support Guard Software Service Contract allows SLAs to be chosen to fit individual requirements – for all companies, which rely on the maximum availability of their IT systems: • 24 X 7 availability online, telephone and on-site service • Call back within 15 minutes • Technician response times of under 1 hour • Guaranteed repair time of 4 hours • 24 hour parts availability • Ticket system