T&d Training & Development

PROJECTS Business processes optimization & automatization ITIL & ISO standards implementation CRM implementation Project management Preparation of the corresponding documentation (policies, processes, procedures etc) Preparation of the technical documentation (BFR creation) Software research & implementation Contact Centre setup & optimisation Management Dashboards, interactive report tools creation etc. TRAININGS Staff management Manager’s Effective Interaction with Employees Team building Training Staff Motivation Skills Managerial skills (12 modules) Communication skills Effective Interpersonal Communication Managing Without Conflicts How to Recognize and Resist Manipulative Behavior at Work How to Convey Information to Audience and Convince People Effective Negotiation Skills Personal effectiveness Time Management Skills Do you like to write reports? Decision Making Skills Enhancing Personal and Professional Effectiveness of Administrative Staff Marketing, sales, service Account Management Sales Increase through Effective Customer Service Telemarketing Skills