Techatwork247

We have delivered services to industry-leading clients and our support includes global Windows rollouts, end-user support, server support, break-fix tasks and Full-Time staffing. Data Centre and Desktop Services: We offers comprehensive, 24/7 three-tier Data Centre Technical Services portfolio guaranteed to slash your maintenance budget whilst providing maximum availability of service. Measurement of an optical signal; deployment rack customer locations. Remote Hands – Service without using of tools. Includes: reset of the equipment kick start routers, servers and switches; verification of the status of a device; capturing and transfer of the photo and logs. L1–TECHNICAL SUPPORT: Filters clients call and provide basic support and troubleshooting, such as password resets, printer, Hardware configurations and mounting in rack etc. L2–TECHNICAL SUPPORT: Providing troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services also console connectivity). which includes acting as the system administrator and configuration services. Escalated issues that Level 1 support is not equipped to handle. L3–ENGINEERING SERVICES: advice and tasks using both tools and/or measuring equipment and configuration Service, including an equipment configuration according to the provided instruction; providing remote access on the equipment. From simply flicking a switch to installing and configuring sophisticated hard and software solutions, our team of highly-qualified technicians and engineers is available around the clock to personally take care of customers IT and telecommunications infrastructure. Desktop and IT Support- System Administration, System Configuration