Techmatrix Asia Co., Ltd

TechMatrix goes well beyond merely providing business applications and technologies to customers. We ask our customers about the issues they face, find solutions that best fit each customer, provide innovative technologies, and operate and maintain related information systems. TechMatrix provide FastSeries including FastHelp5, FastAnswer2 and FastChat which are a software package that includes a contact center CRM system, FAQ system, Web Chat system, SNS support and Digital Talk Scripts. Combining outstanding usability and a rich set of practical features, FastSeries enhances customer service quality and productivity, while helping cultivate customer loyalty. FastHelp is a CRM system which optimizes customer support and enhances customer service quality. Regardless of its industry types and scale, FastHelp5 is applicable to all contact centers. FastAnswer is an FAQ knowledge system provided by TechMatrix. FastAnswer2 can be used by all industry types and categories of business, regardless of size. FastGenie is a suite of generative AI features offered by TechMatrix. It covers a wide range of functions such as operator response assistance, real-time summary of conversation content, VOC extraction, AI chatbot, and FAQ creation assistance to improve contact center operational efficiency and customer satisfaction. We also conduct PoC (proof of concept) tailored to your company.