Tele-Centre Assist Inc

AI SOLUTIONS PROVIDER & CONSULTING for CONTACT CENTRE'S Profit & Cx Improvement Guiding Principle:"You Can't Manage What You Don't Measure" OVERVIEW We help Contact Centres improve profitability and Customer Experience through AI-driven solutions, Lean Six Sigma methodologies, and transformative operational strategies. SERVICES - AI Solutions: Use our AI Solutions or our affordable Consulting services (to support: Selection, Deployment, and AI)+ Contact Centre consulting (Quality Monitoring, Intelligent Routing Efficiency Audits etc.)- Operational Efficiency: Over 80 Contact Centre audits uncovering cost savings and performance gains- Vendor & BPO Management: Vendor selection and oversight, delivering OPEX savings-Interim Contact Centre Management: Leadership roles managing teams of 100+ and driving performance cultures. HIGHLIGHTS - Delivered up to 200%+ ROI through process and technology improvements- Project Managed Genesys Cloud deployments with 1,500+ agents and complex integrations- Achieved up to 40% reductions in call lengths and 50% service performance improvements- Built and operated leading Toronto Contact Centres (CIBC, RBC, Amex, etc.). SAMPLE CLIENTS: