The Aviva Group
With over 15 years of experience in Customer Success (since before it was called Customer Success!), Lindsay White and the Aviva Group use our own unique personality and experiences to help you meet your company goals. Focusing on- Using Data to define and track Key Metrics and Goals for both the company and the customer - Sales to Success Hand-Off - Onboarding and Implementation - Customer Lifecycle Mapping and Playbooks - Customer Segmentation, including: 1: Many Tech Touch Ongoing Support - Retention - Referral Programs - Upsell - Renewals
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