The Customer Mindset

Enabling you to make loyal fans of your customers so they never want to leave you" Working together, I can help SME tech companies implement a CS strategy and improve Customers experience. We’ll work together to implement strategies for looking after your customer basis but also help do the work and support you on that journey In 20 years of Marketing and Sales experience within the tech industry I've learnt that the key to success is valuing your people and customers as they are your most valuable asset. We all need to go the extra mile to help customers and colleagues alike so I work to help you and your teams adopt a customer mindset. The benefits to your business will be: o Understand and know your customer base (Customer Journey mapping) o Improve your customer engagement and UX o Reduce churn and increase customer retention o Uncover opportunities within your customer base - cross/up sell o Create a customer community and knowledge base including feedback and product support escalation o Process review and advice o Bank of useful customer related documentation and processes o Deliver meaningful webinars and events that you and your customers will get value from I've work with many different types of organisations from public sector NHS trusts to private sector organisations from SME through to large corporates'. Customers include; BP, Airbus, Boots Walgreen, Capita IT Services, Allen & Overy, GOSH, H+K, Genesis Housing and Coventry & Warkwickshire NHS. Get in touch if you you'd like to have a chat about how I can help.