The Hr Lobby

Helping businesses that love their customers deliver a 5-star experience by prioritizing the employees and turning them into service superheroes - cape not included! Luxury hospitality secrets, applied where they matter most: your people and your clients! I am Cristina, an independent, hand-on HR Hospitality Consultant, passionate about human resources and personalized customer service. HR & Service Training Consulting - using valuable concepts from 5-star hospitality. Service Behaviors Workshop - Customers remember how you made them FEEL! Personalized Education Design & Delivery & Reinforcement plans. The 5-Star MINDSET - Bringing luxury hospitality to your non-hospitality business. I FIX: Hiring that feels like a guessing game New joiners left to “figure it out” on their own Employee engagement that’s more talk than action Performance reviews that check boxes but don’t change much Mindsets that need a shift from "doing the job" to "owning the experience" Missed revenue opportunities because of weak customer interactions Negative reviews that could’ve been avoided with better service Inconsistent service that depends on who's working that day Training that doesn’t stick—or worse, doesn’t happen at all