The Reputation Lab

OUR GOAL IS TO HELP YOU EARN MORE FIVE-STAR REVIEWS The Reputation Lab is a reputation management agency. Having processed over 1 million reviews, we work with hotels, restaurants, and other service-based businesses to manage the online review process. We save our hospitality clients on average 10 to 15 hours each month. How? We take over the efforts of responding to your guest reviews. Our team of Content Producers (many of whom are former hotel professionals) create responses that are unique, engaging, and on-brand to your hotel. Nothing is canned here! Do you have goals for elevating your reputation/review performance? We can help. Our Guest Engagement Training program is part of our elevated program and it teaches colleagues the power of open-ended questions and how to do a thoughtful quality check. We then coach colleagues on how to encourage more guest reviews. As a result, more reviews are earned which impacts overall metrics. Ask us about our many success stories and client references. Our partners from other industries often take advantage of our Review Concierge programs which provide you with turn-key software for managing your reviews. This tool includes a single location to view all of your customer data, an ask tool to request more reviews, reporting and sentiment analysis, and a local listing management tool among other features. We work with:* Hotels & Resorts * Restaurants, wineries, and breweries * Spas and wellness centers * Veterinarians and animal care professionals * Plumbers, HVAC technicians, landscapers, and other residential service providers * Automotive dealerships and repair locations * Vacation rentals * Retail Interested in a 15-minute introductory call, a full-demo, or a general conversation? We'd be happy to hear from you. 855-979-6800 sales@thereputationlab.com