The Return On Disability Group

The Return on Disability Group (RoDG) is a boutique insights and design consultancy dedicated to helping clients unlock the value of the disability marketplace. With over 1.6 billion People with Disabilities (PWD) globally and an annual disposable income exceeding $18 trillion, the disability market represents a material opportunity to both capture an underserved market and to design products and services that delight all users. We provide data-driven insights to guide organizations in leveraging disability as a platform for unique and differentiated products, services and customer interactions. We work with forward-thinking organizations to help them not only meet the needs of PWD, but to use these insights to innovate across business channels, opening new opportunities to design for ease of use and end-user delight. Our experience and expertise is enterprise-level, integrating business strategy, product development, and service design, as required. We focus on delivering superior experiences that are intuitive and delightful to the broadest audience possible. Whether it’s designing better physical spaces, technology, service models or employee engagement, we help businesses leverage disability to improve core experiences – while staying ahead of evolving regulatory regimes. RoDG is committed to transforming our clients’ disability initiatives into a source of business innovation and customer satisfaction, where customer experience – delight – becomes the competitive edge.