The Right Balance

Every hotel is different, and therefore 'one size fits all' sales training no longer works. Our workshops and tools are designed for your hotel, your goals, your guests, and the world you live in. When we first meet, we usually ask a lot of questions and let you do most of the talking, so that we can prepare a tailored proposal and partnership model for you. The support we provide and the frequency of our follow up really depend on your requirements. We believe in a personalised approach. You will have one designated consultant throughout all stages of the partnership year. Your guest come first. We're flexible and aware of the needs of your operation. We aim to find the perfect timing for scheduling our programs, and do not impose cancellation fees. In the current climate cost can be the deciding factor - regardless of the projected incremental revenue. Our programs are affordable and our daily rates competitive. In the last couple of years, we’ve been training many wonderful hotels and their various departments across Europe. They are either part of renowned international chains, or forward-thinking independent hotels. They range from 3 to 5 stars, the smallest has 60 rooms, the largest over a thousand. With the right support and tailored training solutions all hotels can perform well in upselling. Training should not be seen as a cost, but an investment in your team. It improves job satisfaction, fosters loyalty to your company, boosts employer reputation, creates a competitive advantage, helps to attract the best new talent, and in the long term creates the highest return. Once you're ready, our Consultants will be there to support you with our tailored training programs, at your hotels or online. Increase revenue significantly, enhance your guests' experience and discover your team's true potential - it's all about finding the right balance!