Touchpoint One

TouchPoint One, LLC delivers innovative performance management solutions to the world’s leading contact centers. The Company’s Acuity product is a hosted Software-as-a-Service (SaaS) Contact Center Performance Management solution that collects and assimilates disparate systems data and applies role-based dashboards, intelligent workflows, analytics and game mechanics to establish organizational alignment, drive progressively improved financial and operational performance and enhance the customer experience. Contact Center Performance Management - Simplified A hosted software solution (SaaS), Acuity enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk. Acuity is unlike what you might think about Performance Management Systems – It’s easy to deploy, will align, empower and inspire your personnel, and delivers clear and compelling ROI – at a cost that is likely a fraction of what you’d expect. Our Mission The mission of TouchPoint One is simple – to deliver best-in-class enterprise performance management solutions to the contact center industry that exceed each of our clients ROI (Return on Investment) and service delivery expectations. We are committed to working with customers to help them become more competitive, effective and efficient. Acuity provides the platform that makes it all possible.