Tramsystem

PBXTramOneCloud UCaaSBCPAvayaMicrosoft TeamsPBX /BYOD TramOneCloud CXiNICE CXone CXiCXLINESNSSMSwebchatDigital ChatGPTAIFAQ WFMKCS(FAQ)VoCNPS TramLine just fitBCP Partner In the office PBX area, under the brand TramOneCloud UCaaS, we provide cloud PBX services based on Avaya and Microsoft Teams, which are highly secure and useful for BCP measures. It supports incoming/outgoing the company number with the smartphone application, and can also be operated with a computer application or telephone. BYOD is also supported. In the contact center area, under the brand TramOneCloud CXi, we provide services based on NICE CXone. CXi supports not only voice, but also digital services such as LINE, SNS, SMS, webchat, etc, for the highly sophisticated CX demanded by contact centers in recent years. Using the latest AI represented by ChatGPT, we provide voice recognition, FAQ, recommendations (co-pilot), and call summaries, and integrate these to realize automatic response (Auto-pilot). We also support quality management, WFM, KCS (internal and external FAQ), VoC, NPS survey from analysis of inquiry reason. As TramLine, we provide services for telephone lines, mobile lines, and network lines. The features are that is just fit for the customer business, that BCP measures are firmly implemented, and that it is a low-cost line service. With strengths such as the quality of customer service and careful follow-up on delivery, we have received high evaluations from partners and customer.