Uca

Please Visit: Customer Science Group acquired UCA in March 2022. UCA was established in 2011 to meet the consulting demands of organisations looking to improve their businesses through better leveraging emerging Unified Communications and Contact Centre technologies as they navigated their migration to the cloud. Our consultative approach led to the development of technologies that focus on delivering customer experience intelligence solutions to the contact centre industry. UCA’s solutions are designed to leverage the natively rich contact centre platform API’s to deliver advanced analytics & reporting to business stakeholders and contact centre managers, and empower organisations to act on customer insight opportunities through meaningful real-time metrics. We continue to provide these important services to our clients and look forward to integrating them into our broader capabilities to help you realise your customer and digital vision.