Una By Polydom

Polydom brings AI-powered Digital Employees to hotels and vacation rentals. Our multilingual agents plug into your PMS, CRM, and on-property systems to run the guest journey end-to-end—automating bookings, upsells, messaging, and task dispatch 24/7. Most “AI tools” create work. Una flips that. She’s not another app or chatbot; she operates the apps you already use—signing in, reading context, following SOPs, completing bookings, answering guests, creating/assigning tickets, and updating records. She reasons, executes, and only escalates when needed. Software needs users; Una replaces the need to be the user—delivering accurate, on-brand, multilingual outcomes without added burden. Our lineup—UNA Concierge, Booking, and Task Management—augments front- and back-of-house workflows. These are trained digital teammates who understand rates, availability, routing rules, and SLAs, adapting to your voice and policies. Una Touchpoints Kiosk Mode: Runs on a lobby iPad or public computer as a dedicated, locked experience. Phone Line: Local number with language selection via switchboard; supports incoming and proactive calls. Messengers & Social: WhatsApp, Facebook, Instagram, Telegram; centralizes OTA/inbox messaging. Website Widget: Text and voice over the internet; auto-open form for data capture. Email: Handles inbox replies and supports proactive outbound. QR Codes: In-room or public areas; direct connect via voice or chat. The future is hybrid teams: AI tackles the repetitive load so staff focus on high-touch moments that lift CSAT, RevPAR, and loyalty—while cutting costs and unlocking revenue.