Usable Designs

Sales turnover. Client acquisition. Reduced overhead. These are the outcomes of every successful User Experience project. Touchy-feely has its place, but satisfying business needs by driving ROI is my personal charge. To that end, we have built a successful 18-year practice by leveraging proficiencies in UX Strategy, Interactive Design, SEO and most notably Bottom Lines. We execute by meeting clients where they are with consulting services offering leadership, strategy, staff augmentation and implementation. Lest you think we're all about the financial side, our background also includes Graphic Design, Web Development, Software Development, Mobile Application Development, Business Development, Process Improvement and IT Infrastructure. Our quiver is filled with equal parts spreadsheets, charcoal pencils and pocket protectors. This diverse skillset is driven by a passion for usability, a strong strategic focus and a love of collaboration. Our “happy place” is learning about the nuances of a business model and then integrating UX into the development process to solve for business needs. Whether that means scaling a team as a one-stop resource or filling gaps on an existing team, we flexible but bold. This drives results. Our work on a recent project led to a 50% reduction in call handle time and a $48 million impact to the bottom line. Another, a 50% reduction in overhead and a 70% uptick to client satisfaction. A recent client described my work as extraordinary. Well-rounded expertise. Real world results. Tangible outcomes. We specialize in the following UX Strategy, User Interface Design, Lean Agile and UX/UI Integration, SEO, Usability Engineering Processes, User Experience Research, Usability Testing, Heuristic Evaluation, User Profiles and Personas, Business Analysis, Taxonomy and Card Sorting, Interaction Design, Project Management, Information Architecture, Web Metrics, Requirements Gathering and Writing, Wireframes, Mobile Interaction, Business Development, Process Improvement, Digital Transformation, Digital Marketing, Business Transformation and Design