User Rights

User Rights is Germany's first certified dispute settlement body for social media content. We have been certified by the Digital Services Coordinator at the Federal Network Agency in Germany in accordance with Art. 21 para. 3 of the Digital Services Act (DSA). We review complaints from users and organisations, including civil society, whose social media posts have been deleted or moderated. We also review complaints from individuals or organisations who have reported content that has not been removed by a platform. Our content moderation assessment covers suspected or alleged violations of the respective social media platform’s terms and conditions as well as violations of German law. Violations of the terms and conditions are decided within a European legal framework, which means that our certification is valid throughout Europe. We are also certified in many areas of German criminal law and handle, among other things, insults and harassment, crimes against the public order, and a wide range of misdemeanours.