Vascue

Founded by healthcare operators turned tech innovators, Vascue.io is a battle-tested AI platform designed to eliminate administrative chaos in healthcare, so your staff can focus on patients, not paperwork. Vascue builds the operational spine for healthcare's patient-facing operations: the connective tissue between patient enquiry and confirmed appointment, connecting communication, clinical workflows, and billing, all while keeping sensitive patient data inside your own infrastructure. Core Offerings: AI-Powered Patient Communication - Automate intake, triage, and quotation generation from referral letters, including handwritten and mixed-language documents, with staff kept in the loop for review. Omnichannel Patient Engagement - Deploy an AI assistant across WhatsApp and other channels, running 24/7, with typical response times of 20–30 seconds for text enquiries and around 60 seconds for image-based referrals. Privacy-First Architecture - Patient data is de-identified at the boundary before any further processing, with sensitive components running on Vascue's own infrastructure within AWS's Hong Kong region. Insurance & Billing Automation - Streamline insurance claim processing and billing workflows alongside patient communication, reducing manual handling for staff. Proven in Production - 6,500+ patients served, messages processed, 3,300+ successful bookings - Average of 46 after-hours enquiries handled per day - 99.2% of AI responses rated correct by staff, with humans in the loop for ongoing review - ISO 27001-certified, built on AWS infrastructure (ISO 27001, 27017, 27018, SOC 2, CSA STAR)- Built by healthcare insiders who have lived the operational chaos we solve Let AI tackle the grind. Reclaim time for what matters: care.