Vertixes Bpo

Vertixes (Business Process Intelligence) is a Confluence Group Company and a proud member of the IBPAP (IT & Business Process Association) VERTIXES has over ten (10) years Business Process Outsourcing (BPO) and remote staff management experience from a diverse set of offshored support services and is currently supporting the following (2005 to present) • Medical Shared Services platform • Utilization Management (UM) • Inbound Customer Service (Medical Services) • Claims & Physician's Review (Pre, on going & retro) • US & PHRN functions • Inbound Customer Service • Inbound Financial Services • Inbound Brokerage Services (FINRA Series 6, 7 & 63) • Inbound Technical Support • Inbound & Outbound SALES • Inbound & Outbound SAVES • Outbound Reengagement • Outbound Research & Resolutions • Outbound Document Retrieval • Information Technology Outsourcing (ITO) • Email Support • Chat Support • Medical coding ICD 9/10 • Financial Services Outsourcing • Accounting Services Outsourcing • Encoding • Search/Research • Legal & Medical Transcription • Technical writing • Proofreading • Marketing & Advertising Services Vertixes has certifications on AVAYA CMS, CISCO CM, Blue Pumpkin, Erlang C, SDP, IEX & RSI. We have Directly managed the implementations of on-boarding new projects, including training, deployment, end-to-end solution, quality and operational setup. Vertixes boosters key competencies including a LEAN Six Sigma Global Certification, a COPC VMO Certification, URAC Certification and a HIPAA compliance certification. What sets Vertixes apart is its unwavering commitment to innovate and invest in technological advancements which are both beneficial to client and to Vertixes. Vertixes Inc. is strategically positioned in five (5) key locations, for more information please email us at info@vertixes.com