Viewzworks

ViewzWorks is Business Intelligence company working for the hospitality industry. One-stop solution for #hospitality businesses. Manage #reviews & #webreputation. Launch e-mail #campaigns & increase your customer satisfaction.Our solution can help you achieve the below: BE THE FIRST TO KNOW YOUR GUEST NEEDS & FEELINGS Design your own feedback forms to capture guest's experience at your hotel. Specialized forms can be designed to suit each department. Collect guest feedback over iPad & mobile devices with instant analytics. Instant alerts for negative feedbacks, allowing hotel staff to attend the guest immediately before its too late. UNLEASH THE POWER OF WEB REVIEWS Understand your web review summaries & derive useful insights from textual content. Leverage on Viewzworks' powerful natural language processing & machine learning capabilities to channelize your energy at the right place. Target & Benchmark your performance, compare against your competitors & identify opportunities for improvements across departments. TRACK YOUR DEPARTMENTS WITH GUEST INTELLIGENCE Completely automate your issue identification & assignment process. An Issue can be identified from in-house guest feedbacks or web reviews sources and assigned to various departments/users. Issue workflow not only it tracks the issues, but also record & benchmark department performance. LET YOUR GUEST FEEBACK DRIVE THE DECISIONS HOTELWIDE Let the voice of your guest drive the decisions hotelwide. Monitor your guest voice through all channels using a universal dashboard. Extract useful insights & reports, plan your next move and set the insight into action. Have a look at video to understand how it works https://youtu.be/SB54VwWEPI4 follow our Facebook page