Visiteurs International

visiteurs International is one of the leading European service provider for superior quality management and -optimisation (Customer Experience Management, CEM) for the hospitality industry. The mystery checks by visiteurs International reflect the effectiveness of the hotel from the viewpoint of the „normal” guest and highlight potential for increasing customer satisfaction and thereby possible ways of improving the customer relationship. In addition of our mystery checks we also offer trainings, in many cases an ideal follow up of our checks. We currently attend single hotels, hotel-chains, cruise, ferry- and railway companies in 18 European countries, i.e. Germany, Austria, Switzerland, Czech Republic, Slovakia, Hungary, Romania, Croatia, France, Poland, Sweden, Norway, Bulgaria, Iceland, Russia, Spain, Slovenia and the UK.