Vopres Ltd

Vopres specialises in making How2 videos for the Customer Service Industry. Experience shows that when customers have to read lengthy FAQ explanations on websites… the first thing they do is to pick up the phone and ring your contact centre. Or abandon your website. More work for your staff. Up go your costs. Almost 50 % of these calls are avoidable if you provide customers with an easy to watch video. A way to answer their questions without taxing their patience. A short Vopres FAQ video need not be costly, and only takes a few, simple steps to produce. For more complex questions, add graphics and animation to support the answer. Installation instructions and product guides are very useful, but can also be too wordy and off-putting. A creatively produced, self service Training video can be shared by thousands and get more people trained, faster. Keep up with chatter on social networks, and use video to help resolve issues. Link short How2 Expertise videos giving expert tips, advice and training know-how to your customers. Diversity is key to good communication, and videos can be reused across multiple channels. Make sure your videos can be seen on customer iPads, smartphones, or laptops. By giving them regular, useful, and high quality content, you will boost customer loyalty and encourage them to share your information with their followers. Vopres videos make customer service better - for both you and your customer.