Webdealer Solutions Inc

We provide 24/7/365 managed live chat services i.e. we will provide you a team that will be online on your website 24/7 to interact with your customers. Here is one of our clients Basically, we act as your sales team and talk to people coming on your website. Show them different products listed on the website, help them with product details and specifications and finally take them towards placing the order. Think of your website as your online storefront. It needs sales people on it at all times just like that printer’s website I showed you above. Here is what a forrester study says: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer. Proactive chat can provide this type of customer support, ultimately achieving multiple business goals for eBusiness professionals, including reducing abandonment, improving conversions, and driving customer satisfaction.” A survey conducted by Emarketer shows that not only people purchased from a Business due to live chat but also showed interest in buying from that Business again. CUSTOMER LOYALTY? Here is what Emarketer study says: “62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.” I cannot stress more on how much important it is for a company selling products online to have 24/7 help on the website.